Meet your Virtual Operations Agent
An AI teammate that helps you manage your OnKey agent — entirely over email. No new app, no dashboard, no login.
Your Virtual Operations Agent is an AI teammate that helps you run your OnKey agent — the assistant your frontline team chats with. You work with it the way you already work: over email. There's no new app to learn, no dashboard, and no password to remember. You email it like you'd email a colleague, and it replies.
It's the same agent your team talks to in the app, just seen from your side. If your team's assistant is named "Reggie," you email Reggie, and Reggie writes back.
What it helps you with
- Answering your questions about what your team is asking and what's in your Knowledge Base.
- Keeping knowledge current — email it a document and it adds it to the Knowledge Base for you.
- Reaching your team — send an Alert to everyone or a targeted Message to specific people (always showing you exactly what will go out first).
- Handling worker questions — when a worker reaches out to you, the Knowledge Base answers first and only what needs you reaches you (Intelligent Messaging).
- Drafting content — announcements, summaries, and the like.
- A weekly Digest that comes to you, so you don't have to go looking.
- Getting help — when something needs a person on our team, it hands off for you.
What it won't do
It's built for one job — helping you manage your agent — and it stays in that lane. It won't give legal, financial, medical, or HR advice, and it won't take on general work unrelated to your agent. If you ask, it'll politely point you to the right resource instead of guessing.
About the AI
Your Virtual Operations Agent is powered by AI, and every email it sends says so. AI can be wrong, so anything it drafts or answers is framed as something to verify, not gospel — especially drafts, which it labels clearly. When it doesn't know something, it tells you plainly rather than making something up.
Next steps
Updated about 1 hour ago