Alerts
Broadcast an urgent notification to your whole team — you always approve the exact wording first.
An Alert is an urgent notification that goes to everyone on your team at once — a closure, a schedule change, a safety notice. Ask your Virtual Operations Agent to send one:
"Send an alert: the Glendale store is closed today due to weather."
Before anything goes out, it shows you exactly what will be sent — the wording, how many people will get it, and a note that it'll be translated. Nothing sends until you reply "yes." You are always the approver.
Good to know
- Translation is automatic. Your team sees the alert in their own language (Spanish, French, Portuguese) — you write it once, in English.
- About one alert per hour. To avoid overwhelming your team, an agent sends at most one alert per hour — and that limit is shared across everyone and everything that can send for your agent. If one already went out recently, your Virtual Operations Agent tells you who sent it, what it said, and when the next one can go — and offers to escalate it to our team if it genuinely can't wait.
- Alerts go to everyone. To reach only some of your team — one location, one role, or a single person — use a Message instead.
Alert vs. Message
| Goes to | Feels like | Use for | |
|---|---|---|---|
| Alert | Everyone on your team | An urgent push notification | Closures, emergencies, all-hands notices |
| Message | People you target (name / role / location) | A note in their app inbox | Reminders and updates for a specific group |
Related
- Messages — reach a specific person or group
- Getting help — requests that need a person on our team
Updated about 1 hour ago
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